shipping & returns

Your order will be processed and shipped within 48 hours of payment. Our Standard shipping will take 2-3 business days to deliver on the East Coast and 4-6 days on the West Coast. We require a signature confirmation to ensure your order arrives at the correct destination. If you are out of time and need your hair tomorrow, we got you covered! We offer express service so you can keep your appointment. Orders must be placed by 12:30pm EST to ship out same day. No shipping on weekends or holidays.  

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If you received your order and want to make a change please email us at Hellolusso@gmail.com

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When shipping back your item please include your order number and the details of the exchange. We strongly recommend you include insurance in case of any carrier issues. Your exchange can be sent to: 

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4808 N Broad Street

Philadelphia, PA, 19141

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Please note that we only offer store credit for orders that have been processed and shipped. In order to receive credit for your exchange the hair must be in the same condition as when you received it. For more information please email us at hellolusso@gmail.com